Our commitment is to keep your information protected

1. Introduction & Applicability

This Privacy Policy ("Policy") is issued on behalf of the 77gb platform ("we", "our", "platform") and applies to all users ("you", "user") of the website 77gb.bar. This policy describes how we collect, store, process, share, and protect your personal information.

By using our platform or opening an account, you are considered to have accepted the terms of this policy. If you do not agree with any term of this policy, please do not use the platform and contact us.

2. Purpose of Data Collection

We collect and process your information for the following purposes:

2.1 Account Management

Identity and contact information is used to create your account, verify login, and ensure secure use. This includes user identity verification (KYC), which helps prevent fraud and misuse.

2.2 Processing Transactions

Financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800 — data is also used to verify these limits.

2.3 Customer Support

Your account and contact information is used to improve the quality of support provided via 24/7 live chat or email at [email protected], and to resolve your issues quickly.

2.4 Security & Fraud Prevention

Technical and gaming activity data is monitored to prevent money laundering, fraudulent activity, and unauthorized account access.

2.5 Service Improvement

Your usage patterns are analyzed to improve the usability, game variety, and overall experience of the 77gb platform.

3. How We Collect Information

We collect information in the following ways:

• Directly provided: Information you give us yourself during account registration, the verification process, or when contacting the support team.
• Automatically collected: Technical information collected automatically via cookies, log files, and similar technologies while you browse the platform.
• Payment processors: Relevant information received after a transaction is completed through bKash, Nagad, Rocket, or bank services.
• Third-party verification: Information received from identity verification services, used solely for the KYC process.

4. Cookie Policy

The 77gb platform uses various types of cookies. Cookies are small text files stored on your device that help ensure the platform functions correctly.

4.1 Essential Cookies

These are necessary for the platform's core functionality — such as maintaining login sessions, security verification, and saving your preferences. These cookies cannot be disabled, as the platform will not work properly without them.

4.2 Analytical Cookies

These cookies are used to understand how you use the platform. They help us identify which pages are used most, where issues occur, and how to improve the quality of our service.

4.3 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalized configurations. You can manage cookies through your browser settings, though some features may become limited as a result.

5. Data Sharing & Disclosure

77gb does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, and bank services), identity verification agencies, and IT infrastructure providers may access limited information necessary to deliver their services. They are required to use the information in accordance with our instructions.

5.2 Legal Obligations

In cases of a court order, lawful investigation, or other legal obligation, necessary information may be shared with the relevant authorities.

5.3 Responsible Gaming Protection

If urgently required to protect a user or prevent harm to others, limited information may be provided to the relevant party.

6. Data Security Measures

77gb takes various technical and organizational steps to ensure the security of your personal information:

• SSL Encryption: All data sent to and from the platform is protected with industry-standard SSL encryption.
• Two-factor authentication: An additional layer of security is in place for account access.
• Access control policy: Only authorized staff with a specific need for their role can access your information.
• Regular security audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Data backup: Regular data backups are maintained in a secure environment so your information remains safe even in the event of a technical failure.

However, no one can guarantee that data transmission over the internet is 100% secure. If you notice any suspicious activity, contact us immediately at [email protected].

7. Data Retention Period

We retain your information only for as long as necessary:

• Active account data is retained until the account is closed.
• Even after account closure, certain information may be retained for a specified period for legal or regulatory reasons.
• Financial transaction records are retained for as long as required under financial law.
• Data from inactive accounts is securely deleted after a reasonable period of inactivity, unless retention is required for legal reasons.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will respond within a reasonable timeframe.

8.2 Right to Correction

If the information we hold is incorrect or incomplete, you may request a correction. Supporting documents may be required as proof.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, if certain data must be retained for legal or regulatory reasons, deletion may not be possible.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes. Objecting to processing that is essential for service delivery may not be possible.

To exercise these rights, email us at [email protected].

9. Children & Minors Privacy

77gb provides services only to individuals aged 21 or older. We do not intentionally collect information from any minor. An age verification process is followed at the time of account registration.

If we are informed that a minor's information has been collected by mistake, we will take immediate steps to delete that information and close the relevant account.

10. Third-Party Links & Services

Our platform may sometimes reference third-party services, such as payment gateways. These external services have their own privacy policies, and 77gb is not responsible for their data practices. You are advised to read the relevant service's policy before making a payment.

11. Changes to This Policy

This privacy policy may be updated from time to time. If any significant changes are made, we will send a notification to your registered email or clearly announce it on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The latest version of this policy will always be available on this page. You can confirm which version is currently in effect by checking the "Last updated" date at the top of the page.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, support provided in Bengali and English

We will try to respond to your message as quickly as possible. Your privacy matters to us and we treat every request seriously.